About VanishedVPN

VanishedVPN PTY LTD is an Australian registered company (ABN 67614535732)

Established in May 2016, we are proudly Australian, based and operating out of Geelong, Victoria.

We are a small, agile team of professionals, who are passionate about technology, and delivering innovative solutions to our rapidly expanding customer base.

From small beginnings, we now provide services to customers across the globe, with the majority of our users on our home turf in Australia.

For support contact support@vanishedvpn.com or visit our helpdesk at help.vanishedvpn.com

For sales contact sales@vanishedvpn.com

Our normal place of business is:
1/169 Ryrie St
VIC 3220

Tel: (03) 5243 4905

Why are we Australia’s favourite VPN provider ?

Check out the feedback from our customers

“I just want to say, these guys are great. They must get inundated with questions and support queries but they always get back to you. What’s more, I love that I’m supporting an Aussie business and not Optus or Netflix or some other greedy conglomerate. Supporting the little guy and getting a far greater product and service. All the best to you guys.” – Brodie – Australia

“This is just AMAZING. Netflix US works ! Thanks you so much. You have an excellent customer service and excellent client satisfaction. I wish you success guys you deserve it.” – S – Dubai

Yay!!! Love you guys! It works!!! Jeff – Australia

“Using your sports vpn to access NBC sports…much better speed and cheaper than the other VPNs” D – Australia

“I have got hotstar it worked finally thanks for everybody’s work thanks vanished people providing great service” – Denis – Australia

“Thank you Vanished VPN after months of not being able to access US Netflix i can now access it again! you da best !” – Tonia – Australia

Compared to other VPN providers, we offer the best value by far. Compare our prices (which are in AUD $) with those of our competitors, and you’ll see what we mean.

ProviderMonthly subscription cost ($ AUD)Access to USA NetflixMoney back guarantee for USA Netflix
Express VPN$18.40 ($12.95 USD)PatchyNo
Nord VPN$17 ($11.95 USD)YesNo
Cyber Ghost$17.99YesNo

Our solutions are built to cater for what our customer’s want. We are continually improving and evolving based on feedback from you.

We are Australian, and most of our customers are also Aussies, so we understand what you want, and the challenges you face. For example, we received reports from our customers complaining that Telstra were throttling their Netflix connections at peak viewing times (due to lack of bandwidth), within 1 week, we had designed and implemented a solution which enabled our customers to get their full bandwidth back.

Privacy Policy

VanishedVPN Service

We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

Personal Information

The following information is collected and stored securely when you register to use the VanishedVPN Service:

  • Name & Address (optional)
  • Email address
  • Payment details

All information is stored securely online, and is available for you to access and update via the ‘my account’ section of our site.  https://vanishedvpn.com/my-account

By signing up for the Service, and accepting our terms & conditions, you consent to us adding your email address to our mailing list, so that we can keep you updated with information about the service. You can unsubscribe from this list at any time by clicking the unsubscribe link on the footer of the email or informing us directly by email.

Payment details are encrypted by our back end payment gateway provider who is PCI DSS compliant. No payment details are visible or accessible to VanishedVPN employees.

We require you to provide your address as we are an international business, and need to apply GST depending on location.

What Data VanishedVPN Retains From user Sessions:

Each time a user connects to VanishedVPN, we retain the following data for 30 days: the user’s source IP address,  connection start and stop time and total number of bytes used.

Why VanishedVPN retains Session Data:

We retain VanishedVPN session data for 30 days to use with billing issues, troubleshooting, service offering evaluation, and for handling crimes performed over the service.

What VanishedVPN Does Not Collect From user Sessions:

  • Does not log a user’s traffic or the content of any communications
  • Does not perform deep packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not perform shallow packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not discriminate against devices, protocols, or applications. VanishedVPN is network neutral.
  • Does not throttle your Internet connection.
  • Does not rate limit Internet connection.

Website analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Contact us

You can contact us regarding any concerns about our privacy policy at support@vanishedvpn.com