General



Telstra Smart Modem V2

This modem works over cable, and backup over the 4G mobile network. It appears that Invizbox doesn’t work when the modem is connected to the 4G mobile network.

Workaround – Connect the modem to the cable broadband

Copyright Policy

Copyright Policy

VanishedVPN takes copyright and other intellectual property rights very seriously. It is VanishedVPN’s policy to:

  1. Expeditiously block access to or remove content that it believes in good faith may contain material that infringes the copyrights of third parties and
  2. Remove and discontinue service to repeat offenders.

Procedure for Reporting Copyright Infringements:

If you believe that content accessible through the VanishedVPN service infringes your copyright, please send a notice of claimed copyright infringement containing the following information to support@vanishedvpn.com

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
  2. Identification of the copyrighted works claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit VanishedVPN to locate the material. Please include IP address and GMT timestamp for the infringing material when submitting the notice;
  4. Contact information for the notifying party, such as an address, telephone number and a return e-mail address for reply purposes;
  5. A statement that the notifying party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the notifying party is authorized to act on behalf of the owner of the copyright that is allegedly infringed;

Once a complete and proper notice of claimed copyright infringement is received :

It is VanishedVPN’s policy:

  1. to remove or disable access to the content identified in the notice of claimed infringement;
  2. to notify the subscriber that it has removed or disabled access to the content; and
  3. to terminate in appropriate circumstances subscribers who are repeat infringers.

Privacy policy

Privacy Policy

VanishedVPN Service

We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

Personal Information

The following information is collected and stored securely when you register to use the VanishedVPN Service:

  • Name & Address
  • Email address
  • Payment details

All information is stored securely online, and is available for you to access and update via the ‘my account’ section of our site.  https://vanishedvpn.com/manage-account.html 

By signing up for the Service, and accepting our terms & conditions, you consent to us adding your email address to our mailing list, so that we can keep you updated with information about the service. You can unsubscribe from this list at any time by clicking the unsubscribe link on the footer of the email or informing us directly by email.

Payment details are encrypted by our back end payment gateway provider who is PCI DSS compliant. No payment details are visible or accessible to VanishedVPN employees.

We require you to provide your address as we are an international business, and need to apply GST depending on location.

What Data VanishedVPN Retains From user Sessions:

Each time a user connects to VanishedVPN, we retain the following data for 30 days: the user’s source IP address, the IP address used by the user, connection start and stop time and total number of bytes used.

Why VanishedVPN retains Session Data:

We retain VanishedVPN session data for 30 days to use with billing issues, troubleshooting, service offering evaluation, and for handling crimes performed over the service.

What VanishedVPN Does Not Collect From user Sessions:

  • Does not log a user’s traffic or the content of any communications
  • Does not perform deep packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not perform shallow packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not discriminate against devices, protocols, or applications. VanishedVPN is network neutral.
  • Does not throttle your Internet connection.
  • Does not rate limit Internet connection.

Website analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Contact us

You can contact us regarding any concerns about our privacy policy at

support@vanishedvpn.com

Terms of Service

Terms and Conditions

Terms of Service

This policy outlines the VanishedVPN terms and conditions of usage. By signing up with and/or utilising any VanishedVPN service, you agree to be bound by the following terms of this document and the terms of the other named policies included herein by reference and to keep updated on changes as these policies may change at any time.

Definition of the Service that you are buying

‘The Service’ that we provide is a Virtual Private Network (VPN) which is made available for your use on a ‘subscription’ basis (either monthly or Annual). During the time that you continue your subscription, you will have access to our VPN servers , which enable you to create a private, secure tunnel from your device to protect your privacy, and improve your security while online. As part of the service that you purchase, we also provide setup guides, and a basic level of technical support to assist you with the configuration of your device.

The ‘service’ does not include a guarantee of access to any 3rd party sites or services. With the exception of www.vanishedvpn.com.au , all other sites and services on the internet are not within our control and are not part of the Service that we provide.

Service availability

Actual service coverage, speeds, locations and quality may vary. We will attempt to make the Services available at all times except for limited periods for maintenance and repair. However, the Services may be subject to unavailability for a variety of factors beyond our control, including, but not limited to, emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, and poor signal strength. You acknowledge that, under such circumstances, the Services may be interrupted, limited, or curtailed. We are not responsible for loss of data, nor for messages or pages lost, not delivered, delayed or misdirected, due to interruptions caused by performance issues with the Services. We may impose usage or service limits, suspend Services, or block certain kinds of usage in our sole discretion to protect users of the Services. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

Service Delivery

The Services will be activated within 6 hours of receipt to us of notification of successful payment. Your billing cycle begins on the date that we have received payment from you.

Reasonable Use Policy:

VanishedVPN desires all members reasonably use its service. To that end, any customer who puts unreasonable demands upon the service may be curtailed in order to ensure the best possible service for all members.

If a member appears to be unable to maintain a reasonable use of the service, or engages in any Prohibited Activities provided for below, VanishedVPN may cancel, suspend or decline to renew service for that member without notice. A termination fee may also be assessed. It is within VanishedVPN’s sole discretion to determine what comprises unreasonable use.

Individual VanishedVPN Accounts:

VanishedVPN accounts are not dedicated connections and are subject to timing out the connection. VanishedVPN accounts are for single user, individual use only. An individual account covers simultaneous connection of no more than 3 devices at any one time. Any more than 3 simultaneous connections is prohibited. Any non-individual use, or any use that is indistinguishable from non-individual use, is prohibited. For example, the following uses are prohibited under this section:

  • Sharing a login between people
  • Simultaneous logins from multiple IP addresses

Prohibited Activities:

VanishedVPN prohibits the use of any of its services in any of the following ways:

  • Spamming (e-mail, Usenet, message boards, etc.)
  • Copyright, trademark, and patent infringement.
  • Defamatory or abusive language that advocates bigotry, religious, racial or ethnic hatred.
  • Publishing or sharing materials that are unlawfully pornographic or indecent
  • IP Spoofing
  • Illegal or unauthorized access to other computers or networks
  • Distribution of Internet viruses, worms or other destructive activities
  • Export control violations
  • All other illegal activities

VanishedVPN does not accept liability for user misusing the Service by engaging in any activities listed above, or any other illegal activities. By signing up for the VanishedVPN Services, users accept personal liability for any legal action which may occur as a result of them misusing our Services.

Copyright Infringement and Illegal Content

VanishedVPN prohibits the use of any of its services to publish or share illegal content. VanishedVPN takes copyright and other intellectual property rights very seriously, and we encourage you to do the same. You are responsible for determining the legal status of any intellectual property you use or copy through any VanishedVPN service. VanishedVPN cannot and does not review the information flowing through its services. You agree to not transfer copyrighted works through the service without the express permission of the copyright holder.

VanishedVPN will terminate in appropriate circumstances subscribers who are repeat infringers of either unlawfully copyrighted material or otherwise illegal content. See the VanishedVPN Copyright Policy for information on how VanishedVPN handles notices of copyright infringement. The VanishedVPN Copyright Policy is incorporated by reference.

Privacy

See the VanishedVPN Privacy Policy for information on how VanishedVPN secures your personal data

Indemnify and Hold Harmless:

You are responsible for all actions that occur regarding your account. As a condition of service, you agree to indemnify and hold harmless VanishedVPN, its officers, employees, agents, shareholders and partners for any cause of action out of your account with use or your use of the service.

Free Trial

From time to time, we may offer trials of VanishedVPN services for a specified period of time without requiring a payment (a “Free Trial”). We reserve the right, in our absolute discretion, to determine your eligibility for a Free Trial, and to withdraw or to modify a Free Trial at any time without prior notice and with no liability.
We are a 24×7 internet business with customers all over the world. The period of the free trial is measured in hours. For example a 3 day trial will run for 72 hours (3 x 24) from the minute that you sign up.

For a Free Trial, we’ll require you to provide your payment details in order to start the Free Trial. At the end of the Free Trial (which is calculated in hours, not calendar days), we will automatically start to charge you for the subscribed VanishedVPN service on a recurring basis depending on your subscription type. By providing your payment details in conjunction with the Free Trial, you agree to this charge. If you decide that you do not want to become a paying user of the VanishedVPN service, prior to the end of the Free Trial period you must terminate the service using our online Control Panel located at our site. All our prices are quoted and charged in US $.

Refund Policy & Cancellations

We are not required to provide a refund if you change your mind. 

Monthly subscription plans: Account holders on monthly plans may cancel their account at any time. As no refunds will be provided for the unused portion of a monthly subscription, it is your responsibility to ensure that you cancel your subscription prior to the start of the next month’s billing cycle if you do not wish to be billed for that month. Notification of cancellation must be made to us in writing, either by letter or by email, or online through our billing system (https://vanishedvpn.com/manage-account.html), in order to be valid. Cancellation shall be effective on the date that we receive your notification of cancellation. Full refunds can be issued within the first thirty (30) days after the purchase of monthly subscription plans.

Yearly subscription plans: Account holders on yearly plans may cancel their account at any time. As no refunds will be provided for the unused portion of a yearly subscription, it is your responsibility to ensure that you cancel your subscription prior to the start of the next year’s billing cycle if you do not wish to be billed for that year. Notification of cancellation must be made to us in writing, either by letter or by email, or online through our billing system (https://vanishedvpn.com/manage-account.html), in order to be valid. Cancellation shall be effective on the date that we receive your notification of cancellation. Full refunds can be issued within the first thirty (30) days after the purchase of yearly subscription plans.

If an account holder is terminated for violation of the terms of the Agreement herein, the termination will be treated as if the account holder had initiated the cancellation, effective on the date that the account holder was terminated.

If we are unable to provide a certain channel or service we will not offer any credit or refund during the duration of down time. We will always work to the best of our abilities to get the service or channel back up and running ASAP.

We will offer you technical support (as described above) to help you configure the VPN. If you are unable to get the Service working on any device (meaning that you have not been able to connect to any of our VPN servers) , we will provide a refund.

No refunds will be considered for accounts deleted for violation of our Terms of Service.

Termination of Service:

VanishedVPN reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason.

VanishedVPN community

By accepting these terms and conditions, you consent for us to add you to our email distribution list. This will enable you to receive regular hints & tips about what you can do with your VPN. If you do not want to receive these emails, there is an ‘unsubscribe’ button on the footer of each email. Simply click that, and you will be taken to the unsubscribe screen.

Billing

Your service will automatically be renewed at the end of each service period, repeating the length of the previous service period, unless you cancel. You can upgrade your service, downgrade your service, or cancel your service by using our online Control Panel located at:

https://vanishedvpn.com/manage-account.html

All accounts are renewed automatically until a cancellation request is received.

Cancellation

Your VanishedVPN service can only be cancelled, by the required times specified above, by logging into your account at:

https://vanishedvpn.com/manage-account.html

Service cancellations must be entered prior to the end of the current service period in order for them to take effect before the service’s next renewal. Cancellations will take effect immediately.

Policy Changes:

VanishedVPN reserves the right to revise, supplement or rescind any of our policies or terms of service at any time, without prior notice. It is the member’s sole responsibility to remain informed of our current Terms of Service including all other named policies included by reference therein.

Acceptance of Terms:

By logging in to any VanishedVPN service, you agree to the VanishedVPN PTY LTD Terms of Service including all other policies incorporated by reference.

Availability of 3rd party content
VanishedVPN are not responsible for the availability of content on 3rd party sites. 

Subscriptions

Unless otherwise specified, all of the VanishedVPN subscriptions are perpetual, self renewing for the term specified, and are payable in advance. By purchasing the subscription, you have agree that the subscription will automatically renew, and you will be charged the amount of the subscription at each renewal until you cancel the subscription. For example, if you choose to purchase a monthly subscription at a charge of $8.99, you will initially be charged $8.99 at the date that you sign up, and will then be charged $8.99 each month until you cancel the subscription.

MAC OSX Sierra VPNS have disappeared

In OSX Sierra, Apple have removed support for PPTP VPNs. If you have upgraded, and noticed that your VPNs are no longer there, you will need to create new L2TP VPNs using the instructions here

MAC OSX Sierra IP Addresses

We’re aware that Mac OSX Sierra VPN setup requires an IP address of the server rather than a Servername

IP addresss are likely to change from time to time, so we generally don’t publish them, however, to work around this for Sierra, do the following.

1. open a new terminal window

2. Type nslookup and then the servername 

nslookup usa1.vanishedvpn.com

3. The ip address will be at the bottom of the response

Non-authoritative answer:

Name:    usa1.vanishedvpn.com

Address: 108.61.168.215

How to setup Mac as a wireless router

This article will show you how to setup your Mac as a wireless hotspot, so that you can share your VPN with devices such as Play station, Xbox, ATV, Smart TV which don’t normally support VPN.

You will need to have your mac connected to the internet via a cable (so that the other device can connect via the wireless). You will also need to setup the VanishedVPN client using these instructions, and make sure it is working.

1) Right click the apple icon at the top of the screen, and select system preferences

In the Sharing menu, select Internet Sharing from the left panel. The Internet Sharing options will appear on the right side of the screen. Set the following settings:

Share your connection from: [the VPN connection you just created]
To computers using: check the box for Wi-Fi

Select Wi-Fi Options…, and enter the following details:

Network Name: [choose a network name]
Channel: [leave as default]
Security: WPA2 Personal
Password: [choose a password]
Verify: [re-enter your password]

Then click OK.


Anyone wishing to connect their device to your VPN network will need the password you’ve just set.

 

Start Internet Sharing

On the Sharing menu, check the box next to Internet Sharing.

You will see a prompt asking you to turn on Internet sharing. Click Start.

When Internet Sharing has been activated, a green light will appear next to the text: “Internet Sharing: On”.

Next , connect to your VPN client.

In the top menu bar , you should now see a timer icon (indicating the VPN is connected) and the wireless icon will change as shown below.

Finally , go to the other device (Playstation, Xbox, ATV, Smart TV), and connect to the wireless connection that you just set up using the password that you set.

You are now connected over the VPN that is being shared on your Mac, and you should be able to access unblocked content.

How to access NowTV

To access NowTV.com from anywhere, you will need to : 1) Sign up for a VanishedVPN subscription if you don’t already have one. 2) Connect to our UK VPN 3) Visit nowtv.com, where you can subscribe as if you were in the UK

How to flush DNS Cache

Some browsers and devices store website location data in your system for quicker access to the DNS Cache. DNS Cache needs to be flushed to remove stored website location details. 

Here are some of the common ways to flush your DNS cache.
 

Windows XP, Vista, 7, 8

  • Step 1: Open the Command Prompt
    • Windows XP: Click on the Start Menu and click  Run.Type in cmd and hit enter. 
    • Windows Vista/7: Type cmd in the search bar and hit Enter. 
    • Windows 8: Press Win key (Windows logo key) and X on your keyboard. Click on Command Prompt. 
  • Step 2: Flush DNS
    • Type ipconfig /flushdns and hit enter.

Mac OSX

  • Step 1:Open the Terminal
    • Navigate to Applications -> Utilities -> Terminal
  • Step 2:Flush DNS – Type the following command and hit enter. 
    • Mac OS X Yosemite and later
      sudo killall -HUP mDNSResponder
    • Mac OS X Yosemite v10.10 through v10.10.3
      sudo discoveryutil mdnsflushcache
    • Mac OS X Mavericks, Mountain Lion and Lion
      sudo killall -HUP mDNSResponder
    • Mac OS X Snow Leopard
      sudo dscacheutil -flushcache

Portable Devices

  • Step 1:Close the apps
    • Close the app completely. Make sure it is not running in the background as well. 
  • Step 2: Restart Wifi
    • Turn off the Wifi on your device and turn it back on.
  • Step 3: Open App
    • Open the app again. DNS Cache should be cleared.

iOS Devices

  • Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

TV Devices

  • Step 1: Close the apps
    • Close the app completely. Make sure it is not running in the background as well. 
  • Step 2: Open App
    • Open the app again. DNS Cache should be cleared.

Bit Torrent / P2P guide

In order to protect your anonymity and provide a safe platform for you to use Bit Torrent / P2P, we have a dedicated servers which is located in Switzerland & Holland, where the laws around Bit Torrent are very liberal.

To protect your privacy, there is no logging on the P2P servers (as this is not required in Switzerland & Holland).

Please ensure that you use this server for P2P / Bit Torrent

servername =  p2p.vanishedvpn.com

The OpenVPN config file is available here.

SWITZERLAND: THE SAFEST COUNTRY FOR DOWNLOADING TORRENTS

Switzerland is by far the safest country for torrents. According to Swiss law, downloading music and movies (even copyrighted works) ‘for personal use’  appears to be completely legal.

‘Personal Use’ is a bit of a general definition, but generally if you aren’t attempt to profit from the download, or distributing it to a large number of people, it’s you’re likely ok.

But the Swiss will take your online freedom even further…
The monitoring of peer-to-peer downloads by a 3rd party is actually illegal!

According to this article on Torrent Freak, IP addresses are considered personal information (your IP address is the only personally identifying information available in a torrent swarm). Since collecting personal information without consent is illegal under Swiss law, 3rd party monitoring agencies are actually committing a crime if they do so. This effectively kills the ‘business strategy’ used by a number of ‘Copyright Trolls‘.

Though there are new laws under consideration that will help rightsholders remove copyrighted material from web servers, the Swiss protected personal freedom to download files for personal use will likely remain legal for the foreseeable future.

Source – http://www.best-bittorrent-vpn.com/-safest-countries-to-download-torrents.html