There may be a situation where your VPN subscription is put on hold (for example if a payment has failed because the card on record has expired). In this scenario, you will need to update your card details. Here’s how to do it.

1. Navigate to the ‘my account’ section of our site, and choose ‘orders’ from the menu. You should see the outstanding order for which the payment failed. Click on ‘pay’, and wait for the next screen to load (don’t hit refresh).

2. When you see the ‘checkout’ screen, click the tick box to accept the T&Cs, and then click the red ‘place order’ button

3. You should now see the ‘pay for order page’. Enter your new credit card details, and then hit the ‘confirm and pay’ button

4. Once the order has been paid for, you will need to update the payment details for future payments. Go to ‘my account’ on our site & Click on ‘subscriptions’, and click the ‘view’ button next to your credit card.

5. Click the ‘Change Payment’ button

6. Tick the box next to ‘update payment method used for all my current subscriptions’, and then click the ‘update payment method button

7. Enter your new card details, and click ‘confirm & pay’. Note you will not be charged until your next renewal is due

Unless you have downloaded it from this site, it is not advisable to manually flash a firmware on your InvizBox (we will also not support those firmware).

You can find our latest InvizBox firmware here. Download the .bin file

You will need the .bin file for the upgrade. The other .sha file is used for verification (see below)

Make sure you do NOT remove the power source from your InvizBox during the upgrade process

Here are the steps to follow in order to flash a new firmware:

• Make sure you unplug the Ethernet cable from the WAN port
• Restart your InvizBox by unplugging and plugging back in the USB cable
• Connect to it via WiFi or cable (it may take a minute for it to be available as the Invizbox is restarting)
• Login to the administration interface (http://10.101.0.1)
• click on ‘Expert mode’ on the left hand 
• Go to the ‘Flash new firmware’ page from the system/backup flash firmware menu
• Make sure the  ‘keep settings’ box is unticked
• Click ‘choose file’ and select the .bin file that you downloaded 
• Click “Flash Image”. The next page will take a few seconds to load. 

• In the next page, make sure the hash is identical to the one in the .sha file (download it & open in a text editor to view). 
• If the numbers match, proceed to flashing by clicking the ‘Proceed’ button (only click once)

• Once on the Flashing page, do not power off the device (as stated)
• The Invizbox LED will stay off until it reboots itself (it takes a couple of minutes), the LED then turns on during the boot sequence and turns off again
• Once you have observed that boot sequence, plug your Ethernet cable back in the WAN port
• You can connect to your InvizBox again, login and check the version on the status page

Copyright Policy

VanishedVPN takes copyright and other intellectual property rights very seriously. It is VanishedVPN’s policy to:

1. Expeditiously block access to or remove content that it believes in good faith may contain material that infringes the copyrights of third parties and
2. Remove and discontinue service to repeat offenders.

Procedure for Reporting Copyright Infringements:

If you believe that content accessible through the VanishedVPN service infringes your copyright, please send a notice of claimed copyright infringement containing the following information to support@vanishedvpn.com

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
2. Identification of the copyrighted works claimed to have been infringed;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit VanishedVPN to locate the material. Please include IP address and GMT timestamp for the infringing material when submitting the notice;
4. Contact information for the notifying party, such as an address, telephone number and a return e-mail address for reply purposes;
5. A statement that the notifying party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the notifying party is authorized to act on behalf of the owner of the copyright that is allegedly infringed;

Once a complete and proper notice of claimed copyright infringement is received :

It is VanishedVPN’s policy:

1. to remove or disable access to the content identified in the notice of claimed infringement;
2. to notify the subscriber that it has removed or disabled access to the content; and
3. to terminate in appropriate circumstances subscribers who are repeat infringers.

Privacy Policy

VanishedVPN Service

We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

Personal Information

The following information is collected and stored securely when you register to use the VanishedVPN Service:

• Name & Address
• Email address
• Payment details

All information is stored securely online, and is available for you to access and update via the ‘my account’ section of our site.  https://vanishedvpn.com/manage-account.html 

By signing up for the Service, and accepting our terms & conditions, you consent to us adding your email address to our mailing list, so that we can keep you updated with information about the service. You can unsubscribe from this list at any time by clicking the unsubscribe link on the footer of the email or informing us directly by email.

Payment details are encrypted by our back end payment gateway provider who is PCI DSS compliant. No payment details are visible or accessible to VanishedVPN employees.

We require you to provide your address as we are an international business, and need to apply GST depending on location.

What Data VanishedVPN Retains From user Sessions:

Each time a user connects to VanishedVPN, we retain the following data for 30 days: the user’s source IP address, the IP address used by the user, connection start and stop time and total number of bytes used.

Why VanishedVPN retains Session Data:

We retain VanishedVPN session data for 30 days to use with billing issues, troubleshooting, service offering evaluation, and for handling crimes performed over the service.

What VanishedVPN Does Not Collect From user Sessions:

• Does not log a user’s traffic or the content of any communications
• Does not perform deep packet inspection of your traffic, except where requested by the customer for firewall purposes.
• Does not perform shallow packet inspection of your traffic, except where requested by the customer for firewall purposes.
• Does not discriminate against devices, protocols, or applications. VanishedVPN is network neutral.
• Does not throttle your Internet connection.
• Does not rate limit Internet connection.

Website analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Contact us

You can contact us regarding any concerns about our privacy policy at

support@vanishedvpn.com

Terms and Conditions

Terms of Service

This policy outlines the VanishedVPN terms and conditions of usage. By signing up with and/or utilising any VanishedVPN service, you agree to be bound by the following terms of this document and the terms of the other named policies included herein by reference and to keep updated on changes as these policies may change at any time.

Definition of the Service that you are buying

‘The Service’ that we provide is a Virtual Private Network (VPN) which is made available for your use on a ‘subscription’ basis (either monthly or Annual). During the time that you continue your subscription, you will have access to our VPN servers , which enable you to create a private, secure tunnel from your device to protect your privacy, and improve your security while online. As part of the service that you purchase, we also provide setup guides, and a basic level of technical support to assist you with the configuration of your device.

The ‘service’ does not include a guarantee of access to any 3rd party sites or services. With the exception of www.vanishedvpn.com.au , all other sites and services on the internet are not within our control and are not part of the Service that we provide.

Service availability

Actual service coverage, speeds, locations and quality may vary. We will attempt to make the Services available at all times except for limited periods for maintenance and repair. However, the Services may be subject to unavailability for a variety of factors beyond our control, including, but not limited to, emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, and poor signal strength. You acknowledge that, under such circumstances, the Services may be interrupted, limited, or curtailed. We are not responsible for loss of data, nor for messages or pages lost, not delivered, delayed or misdirected, due to interruptions caused by performance issues with the Services. We may impose usage or service limits, suspend Services, or block certain kinds of usage in our sole discretion to protect users of the Services. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

Service Delivery

The Services will be activated within 6 hours of receipt to us of notification of successful payment. Your billing cycle begins on the date that we have received payment from you.

Reasonable Use Policy:

VanishedVPN desires all members reasonably use its service. To that end, any customer who puts unreasonable demands upon the service may be curtailed in order to ensure the best possible service for all members.

If a member appears to be unable to maintain a reasonable use of the service, or engages in any Prohibited Activities provided for below, VanishedVPN may cancel, suspend or decline to renew service for that member without notice. A termination fee may also be assessed. It is within VanishedVPN’s sole discretion to determine what comprises unreasonable use.

Individual VanishedVPN Accounts:

VanishedVPN accounts are not dedicated connections and are subject to timing out the connection. VanishedVPN accounts are for single user, individual use only. An individual account covers simultaneous connection of no more than 3 devices at any one time. Any more than 3 simultaneous connections is prohibited. Any non-individual use, or any use that is indistinguishable from non-individual use, is prohibited. For example, the following uses are prohibited under this section:

• Sharing a login between people
• Simultaneous logins from multiple IP addresses

Prohibited Activities:

VanishedVPN prohibits the use of any of its services in any of the following ways:

• Spamming (e-mail, Usenet, message boards, etc.)
• Copyright, trademark, and patent infringement.
• Defamatory or abusive language that advocates bigotry, religious, racial or ethnic hatred.
• Publishing or sharing materials that are unlawfully pornographic or indecent
• IP Spoofing
• Illegal or unauthorized access to other computers or networks
• Distribution of Internet viruses, worms or other destructive activities
• Export control violations
• All other illegal activities

VanishedVPN does not accept liability for user misusing the Service by engaging in any activities listed above, or any other illegal activities. By signing up for the VanishedVPN Services, users accept personal liability for any legal action which may occur as a result of them misusing our Services.

Copyright Infringement and Illegal Content

VanishedVPN prohibits the use of any of its services to publish or share illegal content. VanishedVPN takes copyright and other intellectual property rights very seriously, and we encourage you to do the same. You are responsible for determining the legal status of any intellectual property you use or copy through any VanishedVPN service. VanishedVPN cannot and does not review the information flowing through its services. You agree to not transfer copyrighted works through the service without the express permission of the copyright holder.

VanishedVPN will terminate in appropriate circumstances subscribers who are repeat infringers of either unlawfully copyrighted material or otherwise illegal content. See the VanishedVPN Copyright Policy for information on how VanishedVPN handles notices of copyright infringement. The VanishedVPN Copyright Policy is incorporated by reference.

Privacy

See the VanishedVPN Privacy Policy for information on how VanishedVPN secures your personal data

Indemnify and Hold Harmless:

You are responsible for all actions that occur regarding your account. As a condition of service, you agree to indemnify and hold harmless VanishedVPN, its officers, employees, agents, shareholders and partners for any cause of action out of your account with use or your use of the service.

Free Trial

From time to time, we may offer trials of VanishedVPN services for a specified period of time without requiring a payment (a “Free Trial”). We reserve the right, in our absolute discretion, to determine your eligibility for a Free Trial, and to withdraw or to modify a Free Trial at any time without prior notice and with no liability.
We are a 24×7 internet business with customers all over the world. The period of the free trial is measured in hours. For example a 3 day trial will run for 72 hours (3 x 24) from the minute that you sign up.

For a Free Trial, we’ll require you to provide your payment details in order to start the Free Trial. At the end of the Free Trial (which is calculated in hours, not calendar days), we will automatically start to charge you for the subscribed VanishedVPN service on a recurring basis depending on your subscription type. By providing your payment details in conjunction with the Free Trial, you agree to this charge. If you decide that you do not want to become a paying user of the VanishedVPN service, prior to the end of the Free Trial period you must terminate the service using our online Control Panel located at our site. All our prices are quoted and charged in US $.

Refund Policy & Cancellations

We are not required to provide a refund if you change your mind. 

Monthly subscription plans: Account holders on monthly plans may cancel their account at any time. As no refunds will be provided for the unused portion of a monthly subscription, it is your responsibility to ensure that you cancel your subscription prior to the start of the next month’s billing cycle if you do not wish to be billed for that month. Notification of cancellation must be made to us in writing, either by letter or by email, or online through our billing system (https://vanishedvpn.com/manage-account.html), in order to be valid. Cancellation shall be effective on the date that we receive your notification of cancellation. Full refunds can be issued within the first thirty (30) days after the purchase of monthly subscription plans.

Yearly subscription plans: Account holders on yearly plans may cancel their account at any time. As no refunds will be provided for the unused portion of a yearly subscription, it is your responsibility to ensure that you cancel your subscription prior to the start of the next year’s billing cycle if you do not wish to be billed for that year. Notification of cancellation must be made to us in writing, either by letter or by email, or online through our billing system (https://vanishedvpn.com/manage-account.html), in order to be valid. Cancellation shall be effective on the date that we receive your notification of cancellation. Full refunds can be issued within the first thirty (30) days after the purchase of yearly subscription plans.

If an account holder is terminated for violation of the terms of the Agreement herein, the termination will be treated as if the account holder had initiated the cancellation, effective on the date that the account holder was terminated.

If we are unable to provide a certain channel or service we will not offer any credit or refund during the duration of down time. We will always work to the best of our abilities to get the service or channel back up and running ASAP.

We will offer you technical support (as described above) to help you configure the VPN. If you are unable to get the Service working on any device (meaning that you have not been able to connect to any of our VPN servers) , we will provide a refund.

No refunds will be considered for accounts deleted for violation of our Terms of Service.

Termination of Service:

VanishedVPN reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason.

VanishedVPN community

By accepting these terms and conditions, you consent for us to add you to our email distribution list. This will enable you to receive regular hints & tips about what you can do with your VPN. If you do not want to receive these emails, there is an ‘unsubscribe’ button on the footer of each email. Simply click that, and you will be taken to the unsubscribe screen.

Billing

Your service will automatically be renewed at the end of each service period, repeating the length of the previous service period, unless you cancel. You can upgrade your service, downgrade your service, or cancel your service by using our online Control Panel located at:

https://vanishedvpn.com/manage-account.html

All accounts are renewed automatically until a cancellation request is received.

Cancellation

Your VanishedVPN service can only be cancelled, by the required times specified above, by logging into your account at:

https://vanishedvpn.com/manage-account.html

Service cancellations must be entered prior to the end of the current service period in order for them to take effect before the service’s next renewal. Cancellations will take effect immediately.

Policy Changes:

VanishedVPN reserves the right to revise, supplement or rescind any of our policies or terms of service at any time, without prior notice. It is the member’s sole responsibility to remain informed of our current Terms of Service including all other named policies included by reference therein.

Acceptance of Terms:

By logging in to any VanishedVPN service, you agree to the VanishedVPN PTY LTD Terms of Service including all other policies incorporated by reference.

Availability of 3rd party content
VanishedVPN are not responsible for the availability of content on 3rd party sites. 

Subscriptions

Unless otherwise specified, all of the VanishedVPN subscriptions are perpetual, self renewing for the term specified, and are payable in advance. By purchasing the subscription, you have agree that the subscription will automatically renew, and you will be charged the amount of the subscription at each renewal until you cancel the subscription. For example, if you choose to purchase a monthly subscription at a charge of $8.99, you will initially be charged $8.99 at the date that you sign up, and will then be charged $8.99 each month until you cancel the subscription.

General Notes

Its a good idea to start with wan option enabled, though this of course is optional. 

The Accept DNS option is best set to exclusive.  If you want to change it you should know what the effect is.  It defaults to disabled and other settings are less secure, which may be the source of DNS leak reports with this firmware.  

Redirect Internet Traffic is set to “Policy Rules (strict)”.  This option lets you direct by IP address (or by subnet) which boxes on your network direct traffic through the VPN.  You should, of course, set the DHCP Server to give these boxes a fixed ip address.  It is also possible to specify exceptions by destination.  

Policy rules should be set to strict, though if you have static routing it can cause problems in which case you can use the less secure “policy rules” setup.  You can also, of course, choose to divert all internet access through the VPN which is far less flexible.  

Finally, there is the option to block internet access from any device routed through the VPN if the tunnel goes down.  

If you’re running devices like ATV, Smart TV etc through your router, and find that you are being detected despite running a VPN on the router, we suggest that you change your router DNS settings to the standard google DNS servers.

This guide shows how to do this on an ASUS router. The principal is the same for all routers.

1) Navigate to you router config screen (normally 192.168.1.1 in your browser, or router.asus.com)

Login with the default credentials:


Click on the ‘wan’ icon on the left hand toolbar (see pic above)

Once you are in the ‘wan internet connection screen’ (as above), under ‘WAN DNS setting’, click the ‘no’ button, and enter the following in the boxes (as per the red highlighted boxes in the pic above).

DNS Server1  8.8.8.8
DNS server2   8.8.4.4

Click the ‘Apply’ button at the bottom of the screen, and wait for the changes to be applied.

Connect to the VPN again, and test your device.

Still being detected ? Ensure that the setting for ‘gateway’ or ‘router’ on the device is pointing at the router (normally 192.168.1.1)

For router config, we recommend FlashRouters  who provide either support or pre-configured routers which will work with our VPNs.

The following screen shots are examples of a working config on the ASUS RT-AC68U router.

For router config, we recommend FlashRouters  who provide either support or pre-configured routers which will work with our VPNs.

The following screen shots are examples of a working config on the ASUS RT-AC87U router.

For router config, we recommend FlashRouters who provide either support or pre-configured routers which will work with our VPNs.

Please follow below steps to configure VanishedVPN PPTP on your DD-WRT router.

Before you start, please make sure of the following:

• You have already tested PPTP VPN on your PC/Mac to ensure that your network configuration and ISP allows PPTP connections.
• VPN can’t be setup on the device that acts as your ISP modem. You need to have an additional router connected to your modem.
• Make sure you have network setup as shown in the image below.

This image shows that how your network setup will look like:

Step 1: Access the DD-WRT Web GUI using a web browser pointing to the router’s internal IP address. These are some of the most common default IP addresses: 192.168.1.1 (most commonly used on Linksys and Asus), 192.168.2.1 (some Belkins), 192.168.11.1 (some Buffalos), 192.168.10.1 or 192.168.30.1 (some Motorolas), and there may be others.

The default username is root and the default password is admin (from v23 SP1). Some earlier versions of DD-WRT did not require a username.

Step 2: Go to Setup then select Basic Setup.

Step 3: Under WAN Connection Type select PPTP.

Step 4: Under Use DHCP select Yes.

Step 5: Under Gateway (PPTP Server), enter the VanishedVPN server address you want to connect to. For a list of all servers, see VanishedVPN – Setup Guide.
Under User Name enter your VPN username. Under Password enter your VPN password. Check the email “Message from Vanished VPN” for your login details.

Step 6: Enable PPTP (or MPPE) Encryption.

Step 7: Disable STP.

Step 8: Enter an IP address for the DD-WRT router. Note: We assume this is the second router, and your first router (or DSL/Cable modem) has a different LAN subnet e.g. 192.168.0.1.

Step 9: Enable DHCP Server. Enter 8.8.8.8 and 8.8.4.4 for “Static DNS 1” and “Static DNS 2”, respectively.
Uncheck all three checkboxes for “Use DNSMasq for DHCP”, “Use DNSMasq for DNS” and “DHCP-Authoritative”.

Step 10: Apply Settings.

Step 11: Click on Security then Firewall and set SPI Firewall to Disable. Click Apply Settings button to save.

Step 12: Click on VPN Passthrough and enable PPTP Passthrough.

Step 13: Click Apply Settings.

Step 14: Click on Administration Tab. Scroll down and click on Reboot Router.

After the router reboots (may take a few minutes), it should connect to the VPN automatically. Now you can check the connection status by going to Status -> WAN tab.
If “Login Status” says Connected then it’s OK. If it says “Disconnected” click on “Connect” button and wait for about 1 minute. After that the connection should be established.
You can check if you are connected to a VPN server by going to www.whatismyip.com and see if your IP is changed.

 ** If you are still unable to connect at this point, we recommend enabling ‘dual access’ mode if you have that option.