WIN 10 L2TP VPN setup guide

L2TP VPN setup guide – Windows 10:

The guide below will take you through the steps required to configure the native L2TP client on Windows 10. We also support OpenVPN solution for Windows. See the guide here if you would prefer to install OpenVPN.

Before you start, please ensure that you are not connected to another VPN already, and that you do not have any other unblocking solutions (such as Hola) installed on your machine. If you have a Hola extension on your browser, you need to remove it (it will still be active even if its disabled). There is a video here to guide you through the setup.

Each step explained with image for reference, please follow each step carefully for successful setup.


1) From the lower right corner click on “Action Center” icon. 

2) Then press on “VPN”.

3) This will open “Network & Internet” settings window. Click on “Add a VPN connection”.

4) On Add a VPN connection pop-up window add each information as below.

 4.1 VPN provider:  Windows (built-in)

4.2 Connection Name: Give any specific name as per your choice.

4.3 Server name or address: Add server address from the list that you would like to connect with.

4.4 VPN type: select “L2TP/IP sec with pre-shared key”.

4.5 Pre-shared Key: happiness

4.6 Type of Sing-in info:  Select Username and password option.

4.7 Username & Password: copy & paste the username and password from the ‘my account’ section of our site (note all credentials are case sensitive). Check all selected data once again and press “Save”.

5) Now you can see your VPN connection setup has been created.

6) We are almost there to establish the connection.  Couple of more steps to go before you start enjoying your VPN. Right-Click on the monitor or Wi-Fi icon on the bottom right-hand corner. Then Click on “Open Network and Sharing Center”

Click on “Change adapter settings”.

7) Right click on the VPN connection and go to “Properties”.

8) Go to “Security” tab. Here select “Allow these protocols” and check the top 3 boxes.

  • Unencrypted password
  • “Challenge Handshake Authentication Protocol (CHAP)” and deselect all others.
  • Microsoft CHAP version 2

Click ‘OK’. Now your L2TP VPN connection is created, and all traffic will be encrypted.

9) To connect to L2TP protocol click ok Network icon (Wi-Fi or wired) and click on the desired VPN connection.

This will open your “Network and Internet” settings. Click on desired VPN connection and press on “Connect” button.


If you get an error at this point, you will need to make the registry change below.

Note: A one-time registry change is required if the VPN server and/or client is behind NAT (e.g. home router). You must reboot your computer when done. It is good practice to backup the registry first.

For Windows Vista, 7, 8 and 10

Open a command prompt (CMD) as administrator, and copy and paste the red text below. Then re-boot your machine.

REG ADD HKLM\SYSTEM\CurrentControlSet\Services\PolicyAgent /v AssumeUDPEncapsulationContextOnSendRule /t REG_DWORD /d 0x2 /f

After the machine has been re-booted, connect to the VPN: Click on the wireless/network icon in your system tray, select the new VPN entry, and click Connect. If prompted, enter Your VPN Username and Password, then click OK.

Once you have completed these steps, you should be able to connect to the VPN, and see content from the location you have connected to (ie you should see the US Netflix catalogue if you are connected to the USA VPN Server).  If you still see local content, we recommend that you complete the steps here to stop DNS leaking.


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